How business-customer relationships are similar to dating ? (CRM navigation)
‘Treat your client like a King!’ Or perhaps, like someone you want to date?!
In the hungry and competition driven market, a (potential) client’s attention and overall prosperity should be a vast priority. If we think about it, this approach sounds awfully familiar to a day to day phenomenon, dating. It is as if companies and its customers are constantly on the first chapters of building a relationship. We want to create a closer bond with the client, make them feel special, be committed, provide support, respond instantly to their requests.
As romantic as this may sound in the grand scheme of finding a soulmate, in the business world of finances, quick deals and constant innovation, it’s just overwhelming and too time- consuming. This is where the CRM (Customer Relationship Management) system may take the wheel.
When talking about CRM, we are referring to a tool that provides a range of information services to help your sales, productivity and cost reduction. The goal of this system is simple: Improve business relationships. Just think of it as ‘the cupid’ to the market world. The strategy can be brought into effect with software which helps in collecting, organizing, and managing the customer information.
Assembling knowledge on your date’s social media activity or general history may have a stalker taste to it. However, this applies perfectly when it comes to creating a more personalized relationship with your client, which is exactly what CRM does. All of the gathered information, as well as monitoring and reviewing interactions, is used to offer customers the right content and exclusive services.
An important issue in this whole process, however, is choosing the right CRM for your distinct enterprise. We all function and operate differently, in every field of life, so why would we want to implement the same strategy for complex individuals? Financial costs or the latest trends shouldn’t be the only priorities when it comes to matching up to your unique needs. While doing research for a suitable system for your business, keep in mind different factors that come into play.
Some of them being: how the software is deployed, the quality of customer support, whether or not it allows customizations, whether or not it provides mobile support etc. Remember, different things work for different people.
Building any kind of relationship is hard, especially when the foundation of all of them is trust. Clients want to feel appreciated and understood, while also expecting that empathetic approach in today’s technology dominated world. Having a ‘wingman’ or ‘wing system’ if you will, might ease the process and give your business a better experience building that rapport.